FAQ

How can I contact you?
Please call our office on 021 701 0787 during working hours (closed on weekends and public holidays). Alternatively email us at sales@coolaroo.co.za
Are the shade sails/cloth waterproof?
Our shade sails are made with a breathable fabric that allows airflow and as such is not waterproof. It will block some of the rain but will definitely drip through.
Do you offer customised sizes?
Our shade sails are imported as ready-made units, so we can unfortunately not offer customised sizes.
Do you offer installation services?
We do not offer installation services but we can suggest our preferred installers. Please contact us and let us know what area you are in to get the number of an installer. Note - we only have preferred installers in the CPT and JHB areas.
Does my shade sail come with all the accessories?
The Extreme Shade Sails come only with stainless steel corners already attached. Each installation is different and requires different accessories, so the accessories are sold separately to allow for customisation.

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